Essential Job Duties and Responsibilities:

• Quotations (in writing) for stock and non-stock items as prescribed by Boeing Distribution Services (may include sourcing and spreadsheet process with Purchasing), quote entry and follow-up of quoted items with the customer.
• Worked with respective functions for completion of Boeing Distribution Services approved contracts, engaged in kick-off meetings, ability in proposing the kind of programs needed.
• Be involved in the reviewing of terms and conditions in proposed Contracts, work with both Legal and customer in agreeing on the terms.
• Resolves customer claims with functional departments (Execution, Accounting, Quality Assur-ance etc.), determine root cause, recommend and implement corrective actions; support Ac-counts Receivable with cash collection
• Work with Execution when deliveries are delayed; work with customer in identifying alternate solutions and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.
• Maintain a professional yet personalized relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.
• Influences price, freight, terms, etc. in accordance with guidelines prescribed by Boeing Distribution Services. Able to negotiate with customer and determine win-win situation for both our company and customer.
• Supports Boeing Distribution Services by driving revenue through both inbound and out-bound calls by utilizing persuasive conversation techniques.
• Collaborates with Purchasing on the inventory purchases to support major customers.
• Other duties and responsibilities as assigned or required
• Participate in internal and external audits for Sales function
• Coach and provide guidance to new employees

Basic Qualifications (Required Skills and Experience):

• Excellent problem solving, interpersonal, and organization skills.
• Strong communication skills.
• Have experience or ability to collaborate and work across teams and regions.
• Ability to read, write and speak English fluently.
• Ability to work in a fast-paced environment.
• Proficient knowledge in all MS Office applications.

Preferred Qualifications:

• 2-4 years related work experience in a role of customer support, customer service, sales, or any equivalent.
• Experience in a customer facing role and engaging with internal and/or external customers.
• Experience in the aviation industry.
• Diploma or higher in business or related field.